Support & Maintenance

‘Ongoing support and security upgrades to ensure a better experience for your customers‘
We understand that the work doesn't stop after your website or app goes live. Effective maintenance ensures stability, reliability and a quality customer experience.
Interested? Get in touch
Quality support

A unique and tailored end-to-end support plan to support you and your business.

We don't have a one-size-fits-all approach to our support and maintenance plans. We tailor a support arrangement for you that meets your specific needs and budget. We offer a wide array of services as part of our ongoing support and maintenance plans, which you can pick and choose from to ensure you get exactly what you want.

Maintenance and support are available for:
Laravel
WordPress
Website
Web Apps
Mobile Apps
The project doesn't end when it goes live. That's when it's born! Good maintenance ensures stability, security and keeps quality high

How we do it

As part of our tailored service these are just some of the things we do to ensure the stability and reliability of your website:

  • A dedicated on-site developer
  • Business support via phone or email
  • Management and prioritisation of maintenance requests
  • Management of bugs and issues
  • CMS support and training
  • Proactive maintenance
  • Monthly reports

Why choose us to keep your business online?

Service level agreements (SLA)
A service contract means you have guaranteed response times and solution times for all emergencies, regardless of the time of day.
Maintenance
Regular maintenance is how we prevent disruptions and make sure your website or app remains secure and stable. Enjoy a set amount of hours a month that we spend keeping you up to date.
Support
If anything goes wrong with your website or app, or if you have a question about anything, our experienced service desk is ready and waiting.
Managed systems admin
Managing the systems admin means that we act as the first point of contact for all questions about supporting and administering your digital solution, for the entire organization. This ensures quick and detailed responses for all of your issues.
An experienced support team
With us, you have a single central point of contact for all your questions. Your service coordinator then makes sure that the right expertise is present to give the support you need. Bundled together, the expertise of our support team lets them assist you with the simplest through to the most complex challenges.

More about our support capabilities

SERVICE LEVEL AGREEMENTS (SLA)

Guaranteed response times and repair times

Take out a service contract – an SLA – so that you get guaranteed response times. If needed, there are also possibilities for getting support outside office hours – right through to 24/7, on the weekends too!
RESERVED CAPACITY

Assured of a fixed number of hours’ maintenance a month

If you expect you’ll want to use our services regularly, you can extend the service contract with reserved capacity so that you are assured of a fixed number of hours every month for maintenance work.
Support you need

Issues resolved in no time

If there is a problem, you can always turn to our support team. Your service manager will respond as quickly as possible to your requests, and then a team of specialists will investigate and resolve the issue. 

This process is seamless from your end and updates are given as progress is made. You can be rest assured when you find an issue that it will be fixed.
Would you like us to manage your website for you?
Your digital platform is a living, breathing entity that requires ongoing attention and care. We don't just walk away once your project goes live. We wholeheartedly believe in the journey and believe we're the best partner to have on that journey with you. We'll always be there to support you or your platform if things ever turn south (even if it's at 2 am!).

Think of it like buying a house - you wouldn't ever buy an expensive house and then never keep it clean. The same goes for your investment in your digital. Your website/app is a critical business asset that requires that ongoing maintenance to perform at its best. That could be as simple as keeping up to date with security updates or adding new features / fixing existing issues that are costing customers due to bad UX/UI.

If something goes wrong, you want to know that you have someone who's got your back, and someone who can get you back to your best without delay. We can tailor an ongoing support and maintenance plan to suit you and your business.

Get in touch to discover how we can help you.

Finally, the support and maintenance you deserve

Get in touch to experience a partner on your digital journey.

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